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detalis: all clients of TAG are presented with a contract before the final hire is confirmed. The terms of the contract cover items such as: ownership of the work product, specifics of the products and services to be delivered, the time frame of the work, terms for unexpected and additional project requirements, payment and copyright issues.

what to expect: a clear and easy to understand contract to protect you (the client) and TAG from any possible misunderstandings.

also see special circumstances and defining the project
The general process for business relationships and customer service can be found here
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