options:

	general support	M-F 9 to 5 EST
	on-call 24 hr tech support	24/7
	contract tech support	hours/days/weeks
	project manager	*not all jobs have a project manager; contact your Customer Service Representative to see if you have a Project Manager assigned to your project; you can also have one assigned if you do not have one.

what to expect: all details are defined based on the needs of the individual business or project. This service is all about keeping the customer happy.